Delay in charging credit cards

Incident Report for Kickstarter

Resolved

This incident has been resolved.

Posted Sep 08, 2023 - 10:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 07, 2023 - 16:47 EDT

Identified

A fix has been identified, we're working on getting it into production shortly

Posted Sep 07, 2023 - 15:05 EDT

Investigating

There is an issue causing delays in charging credit cards. Backings can still occur but the collections and charges on cards are delayed.

Posted Sep 07, 2023 - 14:45 EDT

This incident affected: Kickstarter.com and Payments.