Elevated Errors & Slow Site Performance

Incident Report for Kickstarter

Resolved

This incident has been resolved.
Posted May 06, 2020 - 20:08 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 06, 2020 - 19:27 EDT

Update

We have deployed a fix, and are monitoring for any ongoing errors.
Posted May 06, 2020 - 19:25 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 06, 2020 - 19:24 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 06, 2020 - 19:14 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 06, 2020 - 19:09 EDT

Identified

We're have identified elevated error rates and slow site performance, especially for logged in users.
We are implementing a fix.
Thank you for your patience!
Posted May 06, 2020 - 18:50 EDT
This incident affected: Kickstarter.com, Payments, and Mobile.